How RabbitManage Works
From the first service visit to years of ongoing maintenance – keep your equipment information organized and accessible.
RabbitManage helps service contractors bring customer information, equipment records, service history, and Asset Condition Reports (ACRs) together in one practical system.
Whether you’re working in the field or reviewing records from the office, the process is designed to be straightforward.
1. Set Up Your Company and Technicians
RabbitManage is built around the service company, not individual technician subscriptions.
A company account provides a common place for authorized technicians to work with customer records, equipment information, and service documentation.
Instead of each technician maintaining separate records, information can be organized under the company and made available to authorized users.
One company account. Multiple technicians. Organized records.
2. Add Your Customers and Service Locations
Start by creating a customer record and identifying where their equipment is located.
A customer may have one service address or several. Each location can contain one or more pieces of equipment.
For example, a commercial customer might have multiple buildings, with rooftop heating units, refrigeration equipment, and other mechanical systems at each location.
RabbitManage keeps these relationships organized so technicians can identify the correct customer and service location before starting work.
3. Register the Equipment
Once the customer and location are established, individual pieces of equipment can be added to the system.
Equipment records can include:
- Equipment type and description
- Manufacturer or brand
- Model and serial numbers
- Customer equipment identification or asset number
- Service location
- Equipment photographs
- Associated service and condition reports
Each registered piece of equipment has its own record, making it easier to distinguish one unit from another, even when several similar units are installed at the same location.
The equipment becomes the centre of its own service history.
4. Complete an Asset Condition Report
When a technician inspects or services equipment, they can prepare an Asset Condition Report (ACR).
An ACR provides a structured way to document the visit, including relevant measurements, checks, observations, equipment condition, photographs, and recommendations.
Technicians can work from a smartphone, tablet, or computer, making it practical to document findings while still at the job site.
Reports can be saved as drafts while work is in progress and finalized when the information has been reviewed.
This creates a consistent record of what was inspected, what was found, and what may require attention.
5. Share Reports With Customers
Clear documentation helps customers understand the condition of their equipment and the work being performed.
RabbitManage allows finalized Asset Condition Reports to be shared with customers, providing a professional record of the service visit.
Customer-facing reports can include relevant findings, measurements, photographs, and recommendations.
Internal technician notes and information designated as private remain separate from the customer-facing report.
Better documentation. Clearer communication. Fewer unanswered questions.
6. Build an Ongoing Equipment Service History
The value of an equipment record grows with every documented service visit.
Instead of searching through old paperwork, individual photographs, invoices, or disconnected notes, authorized technicians can review the equipment’s recorded history.
Over time, these records can help contractors:
- Review previous inspections and findings
- Identify recurring equipment problems
- Compare observations from different service visits
- Support maintenance and repair planning
- Provide continuity when different technicians service the same equipment
Whether a technician is returning to familiar equipment or seeing it for the first time, the available service history provides useful background.
What’s Coming Next?
RabbitManage is being developed in stages, with additional features planned as the platform grows.
One planned addition is the use of permanent QR identification labels. These will provide a convenient starting point for authorized users to identify equipment and access the appropriate RabbitManage workflow.
Additional equipment management, communication, and training capabilities are also being considered for future releases.
Our priority remains the same: practical features that help contractors and technicians do their work.
Ready to Learn More?
Discover how RabbitManage can help your company maintain better equipment records, improve documentation, and keep important information organized.
Less searching. Less duplication. Better documentation.