Terms of Use & Terms of Service
Effective Date: October 11, 2026
Welcome to RabbitManage.ca. These Terms of Use & Terms of Service (“Terms”) govern access to and use of the RabbitManage website, software platform, and related services (collectively, the “Service”).
RabbitManage is an equipment management and service documentation platform operating in British Columbia, Canada.
By registering an account, purchasing a subscription, registering equipment, or otherwise using the Service, you agree to these Terms. If you are using RabbitManage on behalf of a company or organization, you confirm that you have the authority to accept these Terms on its behalf.
1. Description of Service
RabbitManage is an equipment management and service documentation platform designed primarily for contractors, service technicians, equipment owners, and authorized representatives.
The Service provides tools for maintaining customer and location records, registering equipment, recording equipment details, documenting inspections and service visits, creating Asset Condition Reports (ACRs), storing photographs and measurements, and managing equipment service histories.
Certain features, including reminders, equipment identification labels, customer portals, integrations, and additional reporting capabilities, may be introduced, modified, or discontinued as the platform develops.
RabbitManage is a documentation and equipment management service. It does not perform mechanical inspections, certify equipment, guarantee equipment condition, or replace the professional judgment of qualified technicians.
2. Eligibility and Account Registration
Users must be at least 18 years of age or otherwise legally authorized to enter into a binding agreement.
Account holders agree to provide accurate, current, and complete registration information and to maintain that information as necessary.
Business accounts must be established by individuals authorized to represent the applicable company or organization.
RabbitManage may require verification of account information, business identity, or authorization before granting access to certain features.
RabbitManage reserves the right to refuse registration, suspend accounts, or terminate access where information is materially inaccurate, fraudulent, or inconsistent with these Terms.
3. Account Security and Authorized Users
Account holders are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their accounts.
Each authorized user must use their own assigned credentials. Sharing login credentials between technicians, employees, customers, or unrelated individuals is prohibited.
Contractor account administrators are responsible for assigning appropriate access permissions and promptly removing access for individuals who are no longer authorized to represent their organization.
Users must notify RabbitManage promptly if they suspect unauthorized account access, compromised credentials, or a security incident involving the Service.
RabbitManage may implement additional authentication, access controls, or security measures when reasonably necessary.
4. Contractor Subscriptions and Service Fees
RabbitManage may offer paid contractor subscriptions, equipment registrations, onboarding services, identification labels, and other optional services.
Applicable pricing, billing periods, and included features will be disclosed at the time of purchase or registration.
Contractor subscriptions are generally established on a company-wide basis rather than through individual technician subscriptions, unless otherwise specified in the applicable plan.
Equipment registration fees may be charged separately from contractor subscriptions and may renew annually.
An equipment registration fee applies to the registration and management of an equipment record within RabbitManage. It does not constitute a warranty, insurance policy, equipment certification, or guarantee of continued equipment operation.
RabbitManage may revise its pricing from time to time. Changes to recurring charges will be communicated before taking effect and will not be applied retroactively to completed billing periods.
Applicable taxes will be charged where required by law.
5. Billing, Renewals, and Payment
Subscription and equipment registration fees are payable according to the billing terms disclosed at purchase.
Where automatic renewal is offered and expressly authorized, recurring charges may continue until cancelled in accordance with the applicable billing terms.
Where automatic billing is not enabled, RabbitManage may issue renewal notices or invoices requiring payment to maintain service.
Failure to pay an invoice or renewal fee by its due date may result in restrictions on paid features, suspension of service, or account termination following reasonable notice.
Accepted payment methods may vary and will be identified during the payment process.
Users are responsible for maintaining accurate billing and contact information.
6. Cancellation, Expiration, and Refunds
Contractors and equipment owners may request cancellation of paid services by contacting RabbitManage using the contact information provided below.
Cancellation generally prevents future renewal charges but does not automatically entitle the account holder to a refund for a billing period already commenced.
Unless otherwise stated at purchase or required by applicable law, fees for completed onboarding services, activated subscriptions, equipment registrations, and issued identification labels are non-refundable.
Where required by law, applicable cancellation and refund rights will take precedence over this policy.
Following cancellation or expiration, access to certain records, reporting functions, or other paid features may be restricted.
Account holders should export or retain copies of important service documentation before their access expires.
Data retention and deletion following account closure are addressed in these Terms and the RabbitManage Privacy Policy.
7. Customer, Location, and Equipment Information
Contractors and other authorized users may enter information about customers, properties, equipment, service visits, and related activities.
Users are responsible for ensuring that information submitted to RabbitManage is accurate to the best of their knowledge and that they have the necessary authority to collect, enter, store, and use that information.
Information may include customer names, contact details, service addresses, equipment identification numbers, manufacturer information, service histories, measurements, photographs, and technician observations.
RabbitManage does not independently verify the accuracy of equipment records or information submitted by users.
Users must not enter information they are not authorized to possess, disclose, or process.
8. Asset Condition Reports and Service Documentation
RabbitManage provides tools for preparing, storing, and distributing Asset Condition Reports (ACRs) and related service documentation.
Reports may include technician observations, measurements, equipment condition assessments, photographs, recommendations, and other service-related information.
The contractor and technician preparing a report are responsible for the accuracy, completeness, and professional appropriateness of its contents.
RabbitManage does not independently inspect equipment, validate technician qualifications, verify measurements, or approve the technical conclusions contained in reports.
Reports reflect information recorded at the time of the applicable service visit and should not be interpreted as guarantees of future equipment performance, safety, reliability, or regulatory compliance.
An ACR does not replace inspections, certifications, permits, or documentation required by applicable laws, regulations, equipment manufacturers, or industry standards.
9. Internal Notes, Photographs, and Customer Reports
RabbitManage may provide separate fields or visibility settings for internal technician notes, photographs, and customer-facing information.
Users are responsible for selecting appropriate visibility settings and reviewing customer-facing reports before distributing them.
Information designated as internal or private is intended to remain outside customer-facing report views, subject to the platform’s access controls and the user’s correct application of those controls.
Contractors and technicians must ensure that confidential information, internal discussions, unrelated photographs, or sensitive customer information are not inadvertently included in reports distributed to customers.
RabbitManage may provide options for viewing, printing, downloading, or electronically transmitting reports. The appearance and availability of photographs or other content may vary depending on the output format and the capabilities of the receiving device or software.
Users should verify that exported or distributed reports contain the intended information.
10. Customer Access and Equipment Records
RabbitManage may permit customers or equipment owners to access certain information concerning their registered equipment, service history, and reports.
Access is subject to the user’s role, applicable permissions, account status, and features available at the time.
A contractor’s access to customer or equipment records does not automatically establish ownership of the underlying customer information or equipment.
Where equipment changes ownership, a contractor relationship ends, or access rights are disputed, RabbitManage may require appropriate verification before changing access permissions.
RabbitManage reserves the right to restrict access while investigating a reasonable concern about authorization, privacy, or conflicting claims to records.
11. Equipment Identification Labels and QR Codes
RabbitManage may offer physical equipment identification labels containing QR codes or other identifiers.
Identification labels are intended to assist with equipment registration, identification, and access to authorized platform functions.
A label does not establish ownership of equipment, certify its condition, or guarantee the availability of associated records.
Users must not intentionally attach labels to equipment without the permission of the equipment owner or another appropriately authorized party.
Scanning a RabbitManage QR code does not automatically authorize access to private equipment, customer, or service information.
Access to protected records requires appropriate authentication and authorization.
RabbitManage is not responsible for labels that are damaged, removed, improperly installed, duplicated, or rendered unreadable through normal equipment use or environmental exposure.
12. Acceptable Use
Users agree to use RabbitManage only for lawful business, professional, and personal equipment management purposes.
Users must not attempt to access records belonging to unrelated customers or organizations without authorization, interfere with platform operations, circumvent security controls, distribute malicious software, or use the Service for fraudulent or misleading purposes.
Users must not upload unlawful, defamatory, infringing, or otherwise unauthorized content.
Automated scraping, unauthorized data extraction, reverse engineering, or attempts to disrupt the platform are prohibited except where such restrictions are not permitted by applicable law.
RabbitManage may investigate suspected misuse and take proportionate action, including restricting or terminating access.
13. Ownership of Information and Intellectual Property
Customers, contractors, and other users retain their applicable legal rights in information, photographs, reports, and other materials they submit to RabbitManage.
By submitting content, users grant RabbitManage a limited, non-exclusive licence to host, store, process, reproduce, and transmit that content as reasonably necessary to provide the Service, maintain backups, support authorized reporting, and fulfil applicable legal obligations.
This licence does not transfer ownership of user-submitted content to RabbitManage.
The RabbitManage name, branding, website design, software, platform functionality, documentation, and associated intellectual property remain the property of RabbitManage’s legal owner or its applicable licensors.
Users receive a limited, revocable right to access the Service according to their account permissions and these Terms.
No ownership interest in the RabbitManage software or platform is transferred through payment of subscription or registration fees.
14. Privacy and Protection of Information
RabbitManage collects and processes personal and business information to provide account administration, equipment management, reporting, billing, customer communications, and related services.
The collection, use, disclosure, retention, and protection of personal information are further described in the RabbitManage Privacy Policy.
Users who enter customer or employee information into the platform are responsible for complying with applicable privacy laws and obtaining any required consent or other lawful authority.
RabbitManage uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users should avoid uploading unnecessary sensitive personal information, payment card details, passwords, or unrelated confidential materials.
15. Service Availability, Maintenance, and Changes
RabbitManage is an internet-based platform and requires a functioning internet connection and compatible equipment or browser.
Although RabbitManage aims to provide reliable access, uninterrupted or error-free operation is not guaranteed.
The Service may occasionally be unavailable due to maintenance, hosting interruptions, software updates, equipment failures, security incidents, or circumstances beyond RabbitManage’s reasonable control.
RabbitManage may modify features, interfaces, workflows, or technical requirements to improve performance, security, or functionality.
Where a material change substantially affects a paid service, RabbitManage will endeavour to provide reasonable advance notice.
Users remain responsible for retaining copies of records required for business, regulatory, warranty, or legal purposes.
16. Backups, Data Retention, and Account Closure
RabbitManage may maintain system backups and operational records for security, recovery, and continuity purposes.
Backups are not a substitute for a contractor’s own business recordkeeping obligations.
Users are responsible for determining how long their service documentation must be retained under applicable legislation, professional standards, contractual obligations, and insurance requirements.
Following account cancellation or termination, RabbitManage may retain information for a limited period to facilitate recovery, meet legal obligations, resolve disputes, or maintain system integrity.
Personal information will not be retained longer than reasonably necessary for applicable purposes, subject to legal requirements and the retention practices described in the Privacy Policy.
Data export or recovery options may depend on the account status and the functionality available at the time.
17. Third-Party Services
RabbitManage may rely on third-party providers for website hosting, electronic communications, payment processing, software components, and related technical services.
These providers may operate under their own terms and privacy policies.
RabbitManage is not responsible for the independent actions, outages, or failures of third-party services beyond its reasonable control.
Users who follow external links or interact with third-party services should review the applicable provider’s terms.
18. No Professional Advice or Equipment Warranty
RabbitManage provides software tools for recording and organizing equipment information. It does not provide engineering, mechanical, electrical, gas-fitting, safety certification, legal, or other regulated professional services.
Any observations, recommendations, or conclusions recorded by technicians remain the responsibility of the individuals and organizations preparing those records.
RabbitManage does not warrant that equipment documented through the platform is safe, compliant, properly installed, adequately maintained, or fit for any particular purpose.
Equipment owners should consult appropriately qualified professionals when making decisions concerning equipment operation, repair, replacement, or safety.
19. Disclaimer of Warranties
To the extent permitted by applicable law, RabbitManage is provided on an “as available” and “as is” basis.
RabbitManage makes no guarantee that the Service will meet every user’s requirements, operate without interruption, or be entirely free of technical errors.
Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot legally be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, RabbitManage, its owners, operators, developers, employees, and authorized representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Service.
This includes, where legally permissible, loss of profits, business interruption, loss of business opportunities, equipment failure, loss of data, or reliance on inaccurate information entered by users.
To the extent permitted by applicable law, RabbitManage’s total aggregate liability arising from or relating to the Service will not exceed the unused portion of prepaid fees attributable to the affected Service at the time of the event giving rise to the claim. For annual subscriptions or equipment registrations, this amount will be calculated on a prorated basis according to the remaining prepaid service period.
No additional compensation, damages, or reimbursement will be payable beyond this amount, except where required by applicable law.
These limitations do not apply to liabilities that cannot lawfully be excluded or restricted, including liability arising from fraud, wilful misconduct, or other circumstances where applicable legislation prohibits such limitations.
21. User Responsibility and Indemnification
Users are responsible for their conduct, the accuracy and legality of submitted information, and their compliance with applicable laws and professional obligations.
To the extent permitted by law, users agree to indemnify and hold harmless RabbitManage, its owners, operators, developers, employees, and authorized representatives against third-party claims, losses, and reasonable expenses arising from their unlawful use of the Service, infringement of third-party rights, or material breach of these Terms.
This obligation does not apply to the extent that a claim results from RabbitManage’s own negligence, unlawful conduct, or breach of its obligations.
22. Suspension and Termination
RabbitManage may suspend or terminate access where a user materially violates these Terms, fails to pay applicable fees, creates a security risk, or uses the platform unlawfully.
Where reasonably practical, RabbitManage will provide notice and an opportunity to remedy a violation before termination.
Immediate suspension may occur where necessary to protect users, customer information, platform security, or legal compliance.
Termination does not remove payment obligations already incurred or legal obligations that reasonably survive termination.
23. Changes to These Terms
RabbitManage may update these Terms to reflect changes in platform functionality, business practices, legal requirements, or service offerings.
The current version will be published on RabbitManage.ca with an updated effective date.
Material changes affecting existing users will be communicated through reasonable means, such as email or an account notice.
Where required by applicable law, RabbitManage will obtain additional consent before changes become binding.
Continued use of the Service after properly communicated changes take effect constitutes acceptance to the extent permitted by law.
24. Governing Law and Dispute Resolution
These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada.
The parties agree to attempt to resolve disputes through good-faith communication before commencing formal proceedings, where reasonably practical.
Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes arising from these Terms will be subject to the courts of British Columbia.
Nothing in these Terms limits any non-waivable rights or remedies available under applicable law.
25. General Provisions
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Failure by RabbitManage to enforce a provision does not constitute a waiver of its right to enforce that provision later.
These Terms, together with the Privacy Policy and any applicable order-specific or subscription terms, form the agreement governing use of the Service.
Where a specific written agreement has been entered into between RabbitManage and a customer, that agreement will prevail to the extent of any direct inconsistency.
26. Contact Information
Questions concerning these Terms, account administration, billing, or use of RabbitManage may be directed to:
RabbitManage
Prince George, British Columbia, Canada
Email: support@rabbitmanage.ca
Website: https://rabbitmanage.ca